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Managed IT support
We take the day-to-day IT off your hands, so problems stop getting in the way of your work.
Support you can rely on
Small and medium-sized businesses need IT that works without the cost of an in-house team. Our managed support covers every device in your business, with a team you can call whenever you need help or advice.
Problems fixed before they disrupt you
We install remote support and monitoring software on your devices. It warns us about issues such as failing hardware early, so we can deal with them before they stop you working. It also means we can help on any of your devices, wherever your staff are.
Servers, wherever they live
Whether your server is in your office, in a data centre or in the cloud, we can manage and maintain it for you.
Technicians that speak your language
At the start we work closely with you to understand how your business runs and what gets in the way. We'll answer your questions in plain English and recommend the options that fit your needs.
Included in our managed service
- Helpdesk by phone and email
- Remote support
- On-site visits
- Desktop and laptop support
- Server maintenance
- Mobile device support
- Proactive monitoring
- Updates and patch management
Ways to work with us
Support that fits how you work
Choose the level of support that suits your business. You can move between them as your needs change.
Most popular
Contracted support
A monthly managed support agreement, usually on a 12-month term. Your devices are monitored and maintained, and your team can call on us whenever they need help.
- Proactive monitoring and patching
- Helpdesk for your whole team
- Predictable monthly cost
Block hours
Buy a block of support hours in advance and use them as you need them, for support requests or small projects.
- Pay up front, use when needed
- Good for occasional or seasonal needs
- Hours used are logged against your block
Ad-hoc support
No contract. Call us when something goes wrong or you need a job doing, and pay for the time it takes.
- No commitment
- Ideal for one-off jobs
- Charged for the time spent
IT issues? Talk to us.Friendly, plain-English help for your business.